Frequently Asked QuestionsCommand Center

{TABLET}

General

Q. What is the tablet’s battery life?

A. The Command Center tablet has a battery life of up to 2-3 hours.

Q. How many products can the tablet handle?

A. The Command Center has unlimited product expansion. As new "Works with Command Center" products hit the market, then you simply connect them to your Command Center.

Q. How does the Command Center Network prevent communication issues?

A. Command Center's encrypted Wi-Fi network allows each product to relay data on behalf of other products to the tablet. Through a mesh network, if one product is having trouble communicating to the Command Center hub, then another "Works with Command Center" product will help that data reach the hub. 

Q. How do I pair the Command Center tablet and hub?

A. Command Center tablet and hub are paired at the factory. You do not have to pair them unless instructed by a tech support rep. 

Compatibility

Q. What does it mean if a product is a “Works with Command Center” product?

A. This means that your product can be paired to and operated by the Command Center tablet and hub

Q. Where can I find out what products are Command Center compatible? 

A. Every product will have a  “Works with Command Center” or "Official Command Center" product label

Q. Why do I need the Command Center hub if I have the tablet? 

A. The Command Center hub is the translator for all Command Center products, allowing the tablet to control, change settings, and view performance of the products.

Troubleshooting

Q. Why does my tablet die even though it's plugged in and charging? 

A. If you are using the RVi charger and USB cable, and the power source isn't keeping up with the power demand, this typically means that the outlet you are using is not providing enough current flow. The tablet needs about 900 mAh when both screen and wifi are active. It is recommended to use an outlet with output power of 5V/1.5A.

However, there are 3 things to check:

  1. Try another USB cable in the same outlet.
  2. Try another charger in the same outlet.
  3. Try the RVi charger and USB cable in 110v outlet.

(Note: It is our experience that when NOT using the RVi charger, but instead plugging the RVi USB cable into the RV's factory USB outlet, that there is not enough current supply to power the tablet or hub.)

 

{HUB}

General

Q. Where should I place my Command Center mount in my RV?

A. It depends on your setup.

  • Motorhome + Tire Patrol:  If you are using a motorhome and towing a vehicle with the RVi Tire Patrol, the recommended placement is the rear of the motorhome.
  • Motorhome (without Tire Patrol): If you are using your Command Center in a motorhome, without the RVi Tire Patrol, then place the hub wherever it makes the most sense for your RV.
  • Trailer: If you are using your Command Center in a travel trailer or fifth wheel, the recommended placement is the front half of the RV.

Q. How long does the hub need to be powered before it will start transmitting and communicating with the tablet?

A. From a dead battery, the hub has to be plugged in for a minimum of 15 minutes, using the RVi USB cable and charger provided, before it will start transmitting.

Q. What is the light and button on Command Center for?

A. The orange LED light indicates that Command Center is charging when the charger is plugged in. The button is a reset button for troubleshooting purposes. In order to reset the hub, the USB must be unplugged.

Q. What is the hub's battery life?

A. The Command Center hub has a battery life of up to 10-12 hours.

(Note: From a dead battery, the hub must be plugged into good power for a minimum of 15 min before it will start transmitting to reconnect to the tablet.)

Troubleshooting

Q. My tablet says Command Center is unavailable. What should I do?

A. Follow these steps:

  1. Make sure the Command Center is plugged in and the orange LED light is lit.
  2. If the LED is not lit, make sure your power outlet is live. If it is live and the LED is still not lit, press and hold the reset button for 10 seconds. After a few minutes, the tablet will discover the Command Center.
  3. If the tablet still does not reconnect with the Command Center, please contact support. 

Q. When I plug Command Center in, the orange LED light won’t come on - what happened?
A.
Follow these steps:

  1. If the LED is not lit, make sure your power outlet is live. If it is live and the LED is still not lit, press and hold the reset button for 10 seconds. After a few minutes, the LED should light indicating charging.
  2. If the outlet is live, you’ve reset Command Center, and the LED is still not lit, try another charger or see if the charger can charge another device like the tablet.

Q. Why does my hub not transmit even though it's plugged in and charging? 

A. If you are using the RVi charger and USB cable, and the power source isn't keeping up with the power demand, this typically means that the outlet you are using is not providing enough current flow. The hub needs about 525 mAh when active. It is recommended to use an outlet with output power of 5V/1.5A.

However, there are 3 things to check:

  1. Try another USB cable in the same outlet.
  2. Try another charger in the same outlet.
  3. Try the RVi charger and USB cable in 110v outlet.

(Note: It is our experience that when NOT using the RVi charger, but instead plugging the RVi USB cable into the RV's factory USB outlet, that there is not enough current supply to power the tablet or hub.)